SHIPPING & DELIVERY
We are currently experiencing high order volume and deliveries may be delayed for up to 48 hours more than standard transit times listed below. We appreciate your patience and continued support.
In our off-peak periods, your order will be processed and shipped within 2 business days. In peak periods (Christmas, Easter time), your order will be processed and shipped within 5 business days.
Companion recommends having orders delivered to a business address or an address where you or someone you designate will be available to accept delivery. If you elect to give Authority to Leave to any of our couriers (sender permits courier to leave the parcel if no one is at the address and there is somewhere safe to leave it) for your parcel, Companion accepts no responsibility for the parcel thereafter as it has been deemed as delivered.
We're unable to deliver to a PO Box, Private Mail Bag or Parcel Locker.
Once your order leaves our warehouse in VIC, transit times will vary depending on the destination of your order and the method which it was shipped, however most orders will generally be delivered within 1 and 10 business days.
Please see below a list of approx. transit times:
Melbourne: 1 to 2 Business Days
Sydney: 2 to 3 Business Days
South Australia: 2 to 3 Business Days
Brisbane: 3 to 4 Business Days
Tasmania: 2 to 3 Business Days
Western Australia: 5 to 7 Business Days
Northern Territory: 5 to 8 Business Days
All delivery time frames are approximate and are subject to variables outside of our control.
If you've missed delivery or your nearest depot is too far away, a re-delivery fee may be organised with the courier. However, this will incur a redelivery charge set by the courier.
Deliveries are generally made Monday to Friday, 9am to 5pm. We recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery.
We have accounts with several national delivery companies including (but not limited to): Australia Post, Toll IPEC, Toll NQX and Startrack to deliver our products around Australia. The services available and used for your order will depend on the destination, size, and weight of the items and delivery time frame.
Any deliveries to a location off the mainland of Australia will incur an additional shipping fee which will require to be personally quoted.